Terms & Conditions

DEPOSIT TO CONFIRM BOOKING & BALANCE OF BOOKING FEE

Rates are quoted in South African Rand and are inclusive of VAT, if applicable.. Rates are subject to confirmation and availability and may change without prior notice. Reservations are subject to terms and conditions on check-in, right of admission reserved.

DEPOSITS

We require full deposit from guests to secure a reservation

CANCELLATIONS

  • No show or early departure forfeits 100% of total stay.
  • Cancellations 14 days or less prior forfeit 100% of total stay.
  • Cancellations 15 to 59 days prior forfeit 50% of total stay.
  • Cancellations in excess of 60 days prior will incur a 15% administration fee to cover banking and handling charges.
  • Please note that we do consider a cancellation on merit, if it is truly beyond the guests’ control, and will charge accordingly

CHECK-IN/OUT TIMES

  • Check-in: from 14h00 – 18h00
  • Check-out: 10h00 – late check-outs are only possible if rooms are empty the following day. You are welcome to have a cup of tea and relax in our lounge or we can hold your luggage until you are ready to depart.
  • Late arrivals:  To be arranged with management.
  • Early arrivals:  Early check-in is only possible if the room is ready for occupation.  If not, you are welcome to leave your luggage at the guest house while you go out and explore or you are welcome to have a cup of tea and relax in our lounge or garden until your room is ready.

PAYMENTS TO THIRD PARTIES

We do not pay third parties for any other services on your behalf. If monies are deposited into our account incorrectly we do not refund until cleared with our bank and will only refund directly into the original payer’ account less any banking and transaction fees.

CHILD POLICY

Children under 7 years of age only allowed by prior arrangement.

ACCEPTED MEANS OF PAYMENT

We accept MasterCard and Visa credit/debit cards and cash.  We may not accept any foreign currency.

SMOKING POLICY

Smoking is not permitted in the rooms or the manor house, but ashtrays are provided on the private patios

LIMITATION OF LIABILITY

Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.

Any damage caused by guests to property and premises due to bad behaviour or carelessness, or keys lost and replaced for security reasons will be for the guests account.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by e-mail.

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Riverbend Berg Lodge) bank account, the
details of which will be provided on request.

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for Riverbend Berg Lodge via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Riverbenb Berg Lodge separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

RESPONSIBILITY

Riverbend Berg Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and (Riverbend Berg Lodge) chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

Riverbend Berg Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

This website is run by Mikah-Air Pty Ltd (private company) based in South Africa trading as Riverbend Berg Lodge and with registration number 2013/203369/07